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Thank you for choosing Twin Ports Spay/Neuter for your pet's sterilization!

 

Spay/Neuter are performed by Appointment Only

WALK-INS NOT ACCEPTED​

Spay/Neuter surgeries are performed Monday through Thursday.

The clinic is closed on Friday.

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Book your appointment through our website by hitting that Request Appointment option.

Or head on over to our clinic to book your appointment in-person at the front desk!

At this time, we cannot book appointments over the phone.



Cats must be a minimum of 8 weeks of age and 3 pounds to be eligible for alterations.

Dogs must be a minimum of 6 months of age. Large breeds are recommended to wait until they are 1 year and extra-large breeds are recommended to wait until 2 years.

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IF YOU OR ANYONE IN YOUR HOUSEHOLD IS EXPERIENCING COVID-19 SYMPTOMS, WAS

EXPOSED TO COVID-19, IS AWAITING TEST RESULTS FOR COVID-19, OR IS POSITIVE FOR COVID-19

YOU MUST NOTIFY TWIN PORTS SPAY/NEUTER IMMEDIATELY AT MEDICAL@NORTHLANDSPAYNEUTER.ORG AS WE WILL NEED TO RESCHEDULE YOUR PET(S) APPOINTMENT - NO EXCEPTIONS!

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ANY DISRESPECT AND/OR RUDENESS TO OUR STAFF WILL NOT BE TOLERATE

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During this time, we will be allowing all clientele in the building at once. The clinic doors will open at 8:00AM.

DO NOT PARK IN FRONT OF THE CLINIC AS THIS AREA IS STRICTLY A BIKE LANE - FOR THE COURTESY OF OUR STAFF AND OTHER CLIENTELE SMOKING WILL NOT BE PERMITTED IN FRONT OF THE CLINIC.

All pets should remain in your vehicle until check-in is complete and you are directed by a staff member to retrieve your pet(s).

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Check-in is between 8:00-8:30A.M.

Unless staff is given prior notice of tardiness: If you arrive after the designated time there is a chance you may be assessed a late fee, or your pet(s) could be declined for the day – if this occurs you will have to reschedule your appointment and the $75.00 appointment deposit will be non-transferable/non-refundable.

 

For safety of staff, other clients, and all pets: We ask that you please leave your pet(s) in the vehicle until the check-in process has been completed.

A staff member will confirm your appointment and provide an admission form. Please make sure the information at the top of the admission form is correct. Fill the admission form out completely in blue or black ink and mark any additional services you would like us to perform at the time of the procedure. If you do not you mark a service you would like performed, it will not be performed as we do not have authorization. Upon your departure, you will receive post-operative care/instructions along (a copy will be sent via email as well).

Please read through the discharge instructions and note any questions/comments/concerns you may want to discuss with a Twin Ports Spay/Neuter representative prior to the discharge process.

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If your pet(s) is 12 weeks or older and is current with the Rabies vaccine, you will need to bring the Rabies Certificate at the time of check-in or you may have the administering veterinary clinic via email at medical@northlandspayneuter.org.

 

THE RABIES CERTIFICATE MUST BE PROVIDED/PRESENT AT THE TIME OF CHECK-IN

TWIN PORTS SPAY/NEUTER STAFF WILL NOT CALL CLINICS OR WAIT FOR A EMAIL/FAX TO VERIFY RABIES VACCINATION STATUS

 

Please note that we do not accept the Rabies Tag as proof of rabies vaccination.

If your pet(s) is 12 weeks or older and not current with the Rabies vaccine or you have not provided the Rabies Certificate at the time of check-in, we will administer the vaccine at the time of surgery for an additional $20.00/vaccination- NO EXCEPTIONS!

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Pets that are 5 years of age or older are REQUIRED to have pre-surgical blood work performed prior to surgery. If your pet(s) is over 5 years of age and pre-surgical blood work has not been performed or provided within 2 weeks of your appointment, they will be declined.

Pre-surgical bloodwork can be ran the morning of your appointment, in-house, for $99.

Results are within minutes, as long as the results are clear, surgery will move forward as usual. 

 

ANYONE WHO MAY BE DROPPING OFF AND/OR PICKING UP MUST BE AUTHORIZED ON THE ACCOUNT

AT LEAST 24 HOURS PRIOR TO THE APPOINTMENT

IF YOU NEED TO ADD AN INDIVIDUAL TO YOUR ACCOUNT PLEASE EMAIL MEDICAL@NORTHLANDSPAYNEUTER.ORG 

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The person dropping off the pet(s) must be authorized on the account prior to drop-off.

If someone other than yourself drops-off your pet(s) and is not authorized on your account, your pet(s) will be declined – if this occurs you will have to reschedule your appointment and the $75.00/appointment deposit will be non-transferable/non-refundable.

 

Dogs should be allowed to urinate/defecate prior to transportation to the clinic and must be on leash upon entry to the clinic. Please remove any pet clothing, training collars, or spiked collars prior to admission into the building –  flat collars and harnesses are allowed. Twin Ports Spay/Neuter will provide a slip lead for clinic use once your pet(s) has entered the building. 

Dogs will be discharged the same day as surgery between 12:00 P.M. and 3:00 P.M.

Twin Ports Spay/Neuter will email you an invoice during the day of surgery to finalize payment, payments are made during time of discharge when you pick up your pet. When you arrive to pick up your pet(s), please approach a Twin Ports Spay/Neuter representative.

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All cats must arrive in a clean kennel that can be securely fastened - we recommend placing one cat per kennel. If a cat arrives without a kennel or a kennel that is not able to be securely fastened, Twin Ports Spay/Neuter will provide a cardboard carrier for an additional $10.00. If a cat arrives in a kennel that is not adequately clean, Twin Ports Spay/Neuter will provide a cardboard carrier for an additional $10.00. Please remove all clothing, leashes, and/or collar from your pet(s) prior to admission into the building. Twin Ports Spay/Neuter will email you during the day of surgery with an invoice - when you receive this email it simply indicates your pet(s) has completed their surgical procedure and is in recovery, payments are made during discharge when you pick up your pet.

Cats will be group discharged the day following surgery at 7:30A.M. sharp - Please arrive promptly to discharge. 

If you are not present at the beginning of discharge you will be charged a $20.00 late fee (per day, Monday-Wednesday) and a $40.00 late fee (per day, Thursday-Sunday) and will be required to pick up you cat at the next day's discharge as we do not have staffing to accommodate discharge aside from our designated discharge time.

 

Payment is due in full at the time of service - we do not offer payment plans. We will be accepting cash and all electronic payment in the form of Visa, Discover, MasterCard, and American Express - we will not accept checks or care credit.

 

Twin Ports Spay/Neuter is located at 6128 Grand Ave, Duluth, MN 55807.

We are open Monday-Thursday, 8am-3pm.

If you have any questions, please do not hesitate to call our office at (218)-623-6342 or email us at medical@northlandspayneuter.org.

 

APPOINTMENTS CANCELLED WITH LESS THAN 24 HOUR NOTICE WILL BE CHARGED $50.00 FROM DEPOSIT AMOUNT.

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Any requests about previously performed surgeries or record acquisitions should be directed to our email medical@northlandspayneuter.org

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